If you are not totally satisfied with your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched, by returning the goods to us in accordance with the details below.
You can return any unopened goods you have ordered from us for any reason within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the returned goods we will give you a full refund of the amount paid or an exchange credit as required.
Goods should be returned to the following address:
Skin Deep Beauty Clinic,
49 Lodge Avenue,
It would help us if you could also include a note explaining the reason for your return.
Please note that we do not refund the cost of postage unless the product is damaged, wrongly described or faulty.
The provisions of this policy do not affect your statutory rights.